I offer a 14 day, full money back guaranteed for most items. For orders that have custom sizing or details, such as: rings, name jewelry, bracelets or requests for custom chain length for necklaces; there are no returns because of the labor that is involved with these orders. Tennis jewelry is considered custom orders (if custom sized), but I offer returns with 10% restock fee because of labor costs. If you want to exchange for a different size of item, that most likely can happen and difference of labor costs will be adjusted.