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Shipping & Returns

Shipping Policy

All of our insured orders are shipped via FedEx (ground 3-4 days) or USPS. We do not ship to PO Boxes.
The risk of loss of the item passes to you upon delivery to the carrier, Fedex or USPS once the package starts transit. We will not be held responsible for lost, stolen, delayed, or marked ''delivered'' shipments after delivery to the shipping carrier.  Custom pieces take longer, and will be discussed in the designing process.  Once piece is completed, shipping will occur within 7-10 days.  

Return & Exchange Policy

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 1 hour of purchase


Returns and Exchange Details

I am confident you will be happy and love your Diamonds by Desiree purchase. All items are personally packaged and shipped by me, and checked for issues, however, if anything does not meet your liking, please contact me asap to discuss repairs and/or returns. Due to the nature of the jewelry, personalized (single initial, letters, numbers, engravings) and custom work made to order are FINAL SALE.  
I will accept returns on unpersonalized, unworn pieces with an 8% restocking and shipping fee, please contact me within 7 days of delivery to begin the return process.

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